Resolving VBScript Error 2738 in Windows Vista and XP

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Resolving VBScript Error 2738 in Windows Vista and XP

Written by Terry Cameron

Monday, 22 June 2009 18:32

If you try installing a program in Windows XP or Vista and receive an error that says: "Error 2738. Could not accessVBScript run time for custom action" this guide should help.

Why does this error happen? The vbscript.dll file needs to be registered with the system in order to work.

Follow the steps below and your problem should be resolved. If you are using Windows Vista 64bit you will also need to do step 5.

Start Menu -> All Programs -> Accessories
Right click on Command Prompt and select Run as administrator
Type "cd c:\windows\system32" into the command prompt window
Type "regsvr32 vbscript.dll"
If you have Windows Vista 64bit you'll also need to type "cd c:\windows\sysWOW64" to change the 64bit directory and type "regsvr32 vbscript.dll" again.

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Comments (8)

Vbscript error on Windows Vista 64 bit

Thanks for the above which I tried because I cannot instal iTunes on my computer. I receive the error message that says "regsvr32vbscript.dll" is not a recognized internal or external command, operable program or batch file.
What am I doing wrong please

Bosun Ojomo , August 02, 2010

+0

reply to Bosun

You left out a space. The command is regsvr32 vbscript.dll (extra spaces added for emphasis, you only need one).

Meladi , August 26, 2010

+1

Error 2738 WindowsXP

I have WindowsXP.
When I type in the commands I get the message "dllregister server in vbscript.dll failed. Return code was 080004005"
Has naybody any suggestions, please?

hugo , September 18, 2010

+1

...

Thanks Terry ; It works....

Hein Aung , December 05, 2010

+0

didn't work for me

i performed the steps, received an ok msg from the computer but still cannot instal my motorola software... will contact motorola tomorrow as they are close for today.

ed oliva , July 10, 2011

+0

Thanks

Thanks it works for me

Hunde , December 03, 2011

+0

...

I am trying to unistall a AT&T Communication Manager off of my labtop with Windows Vista and I keep getting a error code of 2738, I tried doing what is recmmend above but it still will not work, do you have anymore suggestions before I have to take it and have it worked on, I can not access the internet on it, so there is no way to download something. Please help if you can !!!

This e-mail address is being protected from spambots. You need JavaScript enabled to view it , December 14, 2011